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Warranty

Warranty

Five Year Limited Warranty

For a period of Five Years from the date of delivery to a consumer, Del-wood Kitchens Inc, warrants to noncommercial purchasers only, that each cabinet, panel, molding and/or parts it has manufactured is free from defects in materials and workmanship, and will replace or repair defective cabinet, panel, molding and/or parts free of charge. This is a parts warranty only and EXCLUDES labor for the disassembly or reinstallation of defective item. 

In addition, all hinges and drawer slides used in the manufacturer of product are warranted by the manufacturer of the hinges and slides for the lifetime of the product. This warranty is passed to the original consumer purchaser from the manufacturer.

This warranty does not cover products which are misused, abused, mishandled, improperly installed, improperly stored, changed, modified, or are subjected to extreme temperatures or extreme moisture levels. This warranty does not cover products used or installed in connection with cabinets, such as gas or electric appliances, countertops, or plumbing fixtures. This warranty is not valid for products used for any purpose other than the purpose for which they were originally intended. 

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. For instance, some states do not allow limitation on how long an implied warranty lasts or the exclusion to limitation of incidental or consequential damages, so one or more of the above limitations or exclusions may not apply to you. 

The following is a brief recap of some of the characteristics of the wood and finishes on the cabinets you are about to purchase. Please read them carefully. If some of these characteristics concern you, please choose something else. We bring these characteristics to your attention so you will realize that Del-wood Kitchens Inc will not be held responsible for these variations in your cabinetry. It is important to note that wood products claimed as defective are most often the result of atmospheric conditions such as excess moisture and humidity. Del-wood Kitchens Inc strongly recommends testing the intended location of the products for such conditions prior to installation. 

WOOD AND COLOR VARIATIONS: Wood is a product of nature, and since no two trees are alike, cabinets may vary in color, texture and grain. Wood characteristics naturally occurring such as variations in color, grain, mineral streaks, pinholes and knots are not considered defects. Color variations in cabinets are also a natural occurrence due to species, age, character of cabinets, and exposure to UV light and sunlight. Variations in color and grain patterns are a natural characteristic of wood. Color changes may occur in the laminate, thermofoil and finished wood products because of exposure to light and other elements, which are part of the aging process. These material variations and changes are not covered by this warranty. Variations in color of woods, veneers, knots, mineral streaks, curly grain and worm tracking is not considered a defect. For these reasons, new and/or replacement cabinets may not match display samples and/or cabinets. This may result in overall color variations, but is not considered a defect. 

WOOD DOORS: Wood by nature will undergo expansion and contraction movements year after year as it compensates and adjusts to ever changing atmospheric humidity and temperature conditions. It is very common for center panels on doors to shrink, expand or move during these transitions. Typically the panel will return to its normal position within a year once it has adjusted to seasonal changes. It is for the same reasons that it is very common for doors to warp during these periods. Doors that warped up to ¼” are not considered defective. Note: It is advisable to check if the door was properly installed, since doors that appear warped are very often the result of improper installation. 

PAINTED FINISHES: Birch is a non-porous, smooth grained wood. Additionally, wood by nature undergoes periods of expansion and contraction while it adjusts to atmospheric conditions mentioned above. As such, finish stress lines may become visible on painted cabinets especially at the joints. Any such occurrence is not considered a defect. 

GLAZED FINISHES: A glazed finish by character is an uneven finish. Some edges and profiles will have heavier hang up than others and glazing may vary cabinet to cabinet, door to drawer and item to item. This may result in overall color variations but is not considered a defect. 

If a defect does occur within the terms and conditions of this warranty such defective part will be repaired or replaced by Del-wood Kitchens Inc at its sole discretion. Del-wood Kitchens Inc will not provide or pay for the cost of removal of defective product, transportation of defective, repaired or replaced product or installation of repaired or replaced product. Del-wood Kitchens Inc will not be responsible for any shipping damages to the defective, replaced or repaired product. If defective item has been discontinued or is not available at the time, Del-wood Kitchens Inc reserves the right to replace the item with the most similar item available in Del-wood Kitchens Inc inventory at that time. Del-wood Kitchens Inc cannot guarantee that the finish of any replacement will exactly match the finish and appearance of the defective item due to the natural ageing process of the wood and finishes of the cabinets. Del-wood Kitchens Inc may require at its discretion that the customer submit a clear photo, or that a company representative view the item being claimed before honoring this warranty. 

This warranty applies to the original purchaser and is not transferable. To exercise your rights under this warranty you must first contact the authorized Del-wood Kitchens Inc dealership from whom you purchased the product. If it is impossible or impractical to notify the original authorized Del-wood Kitchens Inc dealership please contact:

Del-wood Kitchens Inc
1856 Dubs Church Road
Hanover, PA 17331
Tel.: 717.637.9320 Fax: 717.637.6983
www.del-woodkitchens.com

This warranty became effective January 1st 2016
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